The Irish newspaper has revealed that a senior executive at the Health Service Executive has told staff they are “not good enough” to answer their patients’ emails.
In an article on its front page, the Irish Times revealed that the executive, who is also the head of social media and digital services, had told staff that the health service “isn’t going to want to get to know the people you are working with”.
“They’re not going go for it, they don’t know how to answer emails,” the executive said.
“It’s not a good situation.”
The executive’s comments come after it was revealed that several of the people who receive the most complaints about their health service are people of color.
The newspaper also revealed that two people have been fired from the department for refusing to comply with the rules around customer service.
One of the fired employees, who requested anonymity, said: “They’re trying to silence people, they’re trying not to listen to the voicemails.
They’re not listening to the voices of people.”
The newspaper said it had spoken to another former executive who had also left the department and was aware of a similar situation.
However, the paper said the employee was “unaware of any further incidents” of discrimination in the health and social care sector.
The paper also published a list of “not-for-profit” organisations that the organisation has listed as “safe spaces” for employees.
In response to the newspaper’s revelations, the Health Minister, Michael Creed, said the government was committed to “the highest standards of ethics and ethics in the workplace”.
“I have been made aware of reports that some individuals at the Department of Health have been engaging in unacceptable conduct, including unlawful discrimination, which is a matter for the police and the courts,” he said.
He added: “As an organisation, we are working closely with the police, the Garda Síochána and the Department for Equality to bring to justice those individuals responsible for this.”