Posted September 29, 2018 12:29:52In the past week, the ABC has received complaints about online adverts being misused by courier services to target specific communities.
One of the complaints we received came from the family of a local family.
They had been using the service to buy food for their kids at the local supermarket, but they noticed the ads were being run by courier service advert company CMA.
“We have a little bit of information on the service, and the service itself, that we don’t want people to be exposed to,” Ms Tynes said.
“This service has no business being advertised in this manner, or in any way, to the detriment of people’s health.”
She said the adverts did not appear to be related to food safety.
“In fact, one of the ads in particular that was advertised was actually a product with a very strong safety message that actually does encourage people to use the product,” Ms Coney said.
She said some of the messages were also quite strong, warning that they could be dangerous and should not be used by people under the age of 18.
“I would be very concerned if people were misusing this service to target people that might be at risk, or people that are vulnerable, or who might be vulnerable to the disease,” she said.
In a statement, CMA said it was committed to delivering the highest standards of customer service and would take any concerns raised with its adverts seriously.
“As a courier service, we are committed to working closely with government, the ACCC and other stakeholders to ensure our advertising and marketing practices are in line with the law and our values,” the statement said.
It said it had launched an investigation into the complaint and would “continue to work with the advertiser and relevant industry stakeholders to resolve the matter”.
“We will work to improve the adverting process and our advertising policies to ensure it is consistent with Australian consumer safety and consumer welfare,” it said.
Topics:consumer-protection,consumer-behaviour,consumerism,public-sector,health,community-and-society,delivery-anddelivery,advertising,advertising-industry,business-economics-and.financial-markets,internet-technology,health-policy,australiaFirst posted September 28, 2018 06:21:15More stories from New South Wales